I had a fantastic stay at Resort La Ginabelle with its stunning location and amenities. The spa facilities were superb, especially the outdoor heated pools. The breakfast was a highlight, offering a wide variety of delicious options. However, I did encounter some minor issues with the service at times, which could be improved.
Rooms
10.0
My room was modern, spacious, and clean, featuring a lovely balcony with a amazing view of the Matterhorn. It was well-furnished and made for a very comfortable stay.
Service
8.0
While the staff was largely friendly and accommodating, I did experience some inconsistencies in service when addressing concerns. Overall, they tried to be helpful and attentive.
Location
10.0
The location was ideal, just a short walk from the train station and close to the village, making it convenient for exploring Zermatt.
Dining
10.0
Breakfast was really good, with a great selection of fresh local products and a chef preparing made-to-order dishes. The half-board option for dinner also exceeded my expectations with gourmet meals.
Facilities
10.0
The spa facilities were very impressive, with multiple pools and saunas available for relaxation. I thoroughly enjoyed my time there, making it a standout feature of the hotel.
Barry
United States of America,
March
2025
6.6/10
My stay at Resort La Ginabelle was truly amazing. The luxurious spa facilities, with multiple stunning pools and attentive service, provided the perfect relaxation after a long day of skiing. However, there were a couple of minor hiccups, like navigating seating at breakfast that could have been clearer.
Rooms
10.0
The room was spacious, modern, and well-furnished. I loved the balcony with amazing views of the Matterhorn, making my stay feel extra special.
Service
9.0
The staff were exceptionally friendly and eager to help. They even assisted with organizing transport and provided a lovely tour upon arrival. Some minor confusion arose regarding seating arrangements at breakfast, which could have been managed better.
Location
10.0
The location was ideal, just a short walk to the ski lifts. I appreciated the convenience of the nearby shuttle service as well.
Dining
9.0
Dining was a highlight with an excellent half-board package. The nightly five-course menu featured creative dishes, and the breakfast spread was equally impressive, though clearer seating assignments would enhance the experience.
Facilities
9.0
The spa facilities were very nice, with outdoor heated pools that felt like a slice of heaven. However, I did notice some organization could be improved regarding the availability of amenities like the children’s timings in the pool.
Ira
United States of America,
February
2025
5.2/10
My stay at Resort La Ginabelle was really good. The staff was incredibly friendly and attentive, making me feel welcomed. The breakfast options were plentiful and delicious. though I did find my room a bit dated and had issues with the heater. Overall, the amenities, particularly the spa and outdoor heated pool, provided a wonderful way to unwind after a day of exploring Zermatt.
Rooms
7.0
My room was spacious with a lovely balcony view of the Matterhorn. but it felt a bit dated and the heater didn't work efficiently.
Service
10.0
I received excellent service from the staff. they were always there to assist me with any needs or requests.
Location
9.0
The location was perfect. just a short walk to the ski bus stop and Zermatt town center.
Dining
9.0
Breakfast was a highlight of my stay. featuring delicious local specialties and fresh options prepared to order.
Facilities
8.0
The spa facilities including the outdoor pool were fantastic. they really enhanced my relaxation after skiing.
Ann
United States of America,
February
2025
5.4/10
I had a fantastic stay at La Ginabelle, enjoying the luxurious spa facilities and great dining. The location was perfect for accessing the ski lifts, and the friendly staff made my experience even better. However, the room was a bit too warm for my liking, which detracted slightly from my comfort.
Rooms
9.0
The rooms were spacious and practical, complete with a small foyer to keep things organized. I appreciated the comfortable bed and the lovely features, though it was a bit warm for my taste.
Service
10.0
The staff was exceptionally friendly and attentive. I felt well taken care of throughout my stay, especially during meals when they went out of their way to ensure everything was perfect.
Location
10.0
La Ginabelle is ideally located just a short walk from the Sunnega lift, which made it super convenient for skiing. Plus, the overall scenery and access to the town were great.
Dining
10.0
The food was truly exquisite, with a hearty breakfast buffet and a wonderful five-course dinner menu each night. Every meal surpassed the last!
Facilities
10.0
The spa facilities were a highlight for me, with an amazing indoor/outdoor heated pool, family sauna, and diverse options that contributed to great relaxation.
Ellen
United States of America,
October
2024
5.4/10
I had a wonderful stay at Resort La Ginabelle, enjoying its stunning views and luxurious spa facilities. The friendly and attentive staff made me feel truly special. However, some room amenities felt dated, and the response time for maintenance could have been quicker.
Rooms
8.0
My room was bright and spacious, featuring modern furniture that added a nice touch. However, the bed was a bit too firm for my taste, and I noticed some wear in the bathroom fixtures.
Service
10.0
The staff provided really good service, always ready to assist and ensure I felt welcomed. They even provided complimentary chocolate at 5 PM, which was a lovely touch!
Location
9.0
The location was ideal, just a short walk to the train station and near skiing options. I loved being close to the Matterhorn while enjoying a quiet atmosphere.
Dining
9.0
Breakfast was a highlight, featuring a wide variety of fresh local products. The made-to-order omelettes and juice station were particularly enjoyable, although I didn’t dine in the restaurant for dinner.
Facilities
10.0
The spa facilities were excellent, especially the outdoor heated pool that was perfect for relaxing after a day out. I appreciated the ability to unwind in such luxurious surroundings.
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